 | Terms And Conditions |  |
About Us Game On are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Game On
261 Rifle Range Road, Haddon, Johannesburg, South Africa, 2190
Phone: 083 397 8868
Fax: 011 683 3840
Email: support@game-on.biz
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
Bank Transfers
We accept bank transfer as well. Our banking details are:
Bank Name: Standard Bank
Branch Name: The Glen
Branch Code: 006005
Account Number: 041 144 171
Account Name: Ash Designs CC
Please be advised that, bank deposit purchases' will only be released on proof of payment, by faxing the payment receipt over to us on the following fax number: +27 11 683 3840 or via email support@game-on.biz
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling A flat fee of R45 is charged for delivery.
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| Delivery Schedule Delivery usually takes 3-5 working days from date of purchase, but may take longer if circumstances beyond our control disrupt delivery services. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges Tax Charges For orders made from RSA, 14.00 % VAT is added. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. All of our products come with a 7 day guarantee. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 083 397 8868 or fax us on 011 683 3840. |
Privacy Policy Privacy Policy Game on trading under Ash Designs CC (2007/042928/23), do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy Returns Policy You may return any unopened item within 7 days of receiving it, for a full refund. We will refund your card once we have received and processed the item.
Games and Software
Please be advised that there is a no return policy on all Games and Software, due to Piracy issues.
We will only refund delivery costs if the return is a result of our error.
We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error.
How we test returned items
We will test every single return. If a returned item is found not to be faulty by our test centre we will return the item to you and you will be liable for the postage. Postage costs for electronics and gadgets will depend on the item.
We advise you to check any DVD, CD or video game on a second machine and to check any gadget and its instructions carefully before returning it. We will not refund postage for items found to be in good working order.
We are not responsible for incompatibilities caused by DVD players that have been modified to disable regional encoding.
PC Games
Note: We are unable to provide technical support for any PC game we supply. Please ensure that the game will run on your computer before ordering as we cannot be responsible for incompatibilities with your system – see our "How we test returned items Policy" for more details. |
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